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Victorville pet licensing

Why license?

In accordance with state and local laws, pet licenses are mandatory in the City of Victorville. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe. DocuPet makes it easy for the City of Victorville to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.

What will you need?

Licensing your pet will require specific information and proof. Having these items at the ready allows for the fastest experience. You have the option to upload a document as a saved or scanned file, or you may take a photo directly from your device on our upload page.

Payment

We securely process payment online and accept all major credit and debit cards as forms of payment.

Documents

  • Spay/Neuter proof example

    Spay/Neuter proof

    This document is required to qualify for the discounted rate and is only needed once and will be saved to your pet’s profile upon upload for future renewals. This proof declaring that your pet has been spayed or neutered may be in the form of a statement or receipt from the veterinarian, shelter, or clinic that performed the procedure.

  • Rabies vaccination proof example

    Rabies vaccination proof

    This document serves as formal proof that your pet has received a California approved rabies vaccination. This document may be in the form of a Rabies Vaccination Certificate that has been signed by a veterinarian or certified professional. It is the law that pets must be up-to-date on their rabies vaccinations, so new documents will need to be uploaded to your pets profile as they receive their booster shots.

How to license

Online

The fastest and easiest way to license or renew is right here. You'll create a profile for your pet, upload any necessary documents, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it's super easy!

Renew my pet's license

My pet has a license, but it has expired or will very soon.

Renew now

License a pet for the first time

I've never licensed a pet with the City of Victorville before.

License now
In-person

In person licensing is available at the following location(s) however it's important to know you will still receive your tag in the mail:

Don't forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

City of Victorville Animal Care and Adoption Center
16648 E St, Victorville, CA 92395

Mail

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.

Pet license form (English)

Formulario de licencia para mascotas (Español)

Phone

If you're unable to complete your pet's license online, you can contact our Customer Care team for assistance. Please note that licenses are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
You must have up-to-date spay/neuter or rabies documentation on file. We can accept credit cards and Visa/Mastercard debit cards for payment.

DocuPet Customer Care: 1-877-239-6072
Hours of Operation:
Monday-Saturday: 6:00 AM - 6:00 PM PST (excluding holidays)
Sunday: 8:00 AM - 4:00 PM PST

License fees & details

Pet licenses are required for all dogs living in the City of Victorville. Cat licensing remains voluntary at this time. Licenses must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.

Dog Licenses
Dog Licenses1 Year Fee2 Year Fee3 Year Fee
Spayed/Neutered Dog$23.01$34.52$46.02
Senior (60+) Owner: Spayed/Neutered Dog$16.74$28.24$39.75
Unaltered Dog - First License$188.45__
Unaltered Dog - Renewal$164.39__
Cat License
Cat License1 Year Fee
Voluntary Cat License$6.00
  • A valid rabies certificate is required to complete the licensing process. You must upload or present your certificate at the time of purchase.
  • A spay/neuter certificate is required to qualify for the discounted rate.
  • Voluntary cat licenses are available in the City of Victorville. Although not required, licensing your cat is a great way to help ensure their safety.
  • All licenses expire based on the date of purchase and the term selected, so long as the pet's rabies vaccination remains valid for the duration of the chosen license. If the pet's rabies vaccination expires prior to the selected license term, the license will expire on the rabies vaccination expiration date.
  • Pet owners must be 60 or older with an spayed/neutered pet to qualify for senior citizen rates.
  • A replacement tag can be purchased for $3.14 if your pet is spayed/neutered, or $5.24 if unaltered.
  • Late fees apply 30 days following license expiration.
  • Licenses are required for all dogs over 4 months of age.
  • Residents of the City of Victorville are allowed to own a maximum of 3 dogs and 3 cats.

Frequently asked questions

HELP DESK

Still have a question that you have not been able to answer?

Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us

LICENSING OPTIONS, DATES, AND LOCATIONS

When can I renew my pet's license?

You may renew your pet's license within 60 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.

Why can’t I license a rabies vaccinated or spayed/neutered pet for the first time over the phone?

As you are required to provide documentation to demonstrate proof that your pet has been spayed/neutered, our customer care team members are not able to review this documentation and therefore cannot process new licenses for spayed/neutered pets over the phone. You must license online where you can upload the required documentation, or present it in person at a the City of Victorville Animal Care and Adoption Center located at 16648 E St, Victorville, CA 92395.

Why does my pet's license expire on their rabies vaccination expiration date?

As per California State law, a pet license may not be valid at anytime a pet's rabies vaccination is expired.

What is the refund policy on licenses?

No refunds are provided on licenses purchased regardless of circumstances.

Where can I license in person?

You may license in person at the City of Victorville Animal Care and Adoption Center located at 16648 E St, Victorville, CA 92395.

When does my pet's license expire?

Licenses expire at the end of the license term selected unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time a pet's rabies is expired. If you provide new proof of rabies expiration extending beyond the original term selected prior to the license expiration date, your pet's license may be extended to the full term originally selected.

How old does my pet need to be for me to license them?

All dogs over the age of 4 months are required to be licensed.

PROGRAM AND PARTNERSHIP

Why does the system say my address is not valid?

You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street (e.g., type St instead of Street.) If your address is still not being accepted but you believe you reside within the licensing jurisdiction, please reach out to the City of Victorville Animal Care and Adoption Center directly for assistance.

FEES AND FINES

What is the processing fee?

For all online orders a processing fee is applied on license purchases at a rate of 2.9% + $0.30 per transaction.

My pet is a service animal. What do I do?

Please visit the City of Victorville Animal Care and Adoption Center in person for more information as service animal licensing is not facilitated through DocuPet.

Why am I being charged a late fee?

Late fees come into effect if a license is not renewed within 30 days of the original expiration date.

What is the senior citizen age requirement?

Those aged 60 and older may qualify for a senior citizen rate.

My pet has been spayed/neutered since I last purchased their pet license. How do I qualify for the discounted rate?

As your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved, you will be eligible to receive the new discounted rate. Otherwise, you can visit the City of Victorville Animal Care and Adoption Center in person and show proof of spay/neuter there.

Is there a discount for licensing multiple pets?

No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.

ACCOUNT UPDATES

My pet is no longer with me, but I’m still receiving renewal reminders?

We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.

Does my license transfer if I am moving?

If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.

How do I notify DocuPet that my pet has passed away?

We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.

TAGS

Will my pet receive a new free tag with every order?

No, each pet will only receive one free tag with their first license via DocuPet. This tag doesn’t expire. If you’ve already received a DocuPet tag, your furry friend is good to go! If you’d like a new tag, you can purchase a standard replacement tag or a new designer tag during the license order process or in our store.

How do I receive my tag if I don't have a current address?

Please visit the City of Victorville Animal Care and Adoption Center in person located at 16648 E St, Victorville, CA 92395, and staff will be able to assist you.

CITY INFORMATION AND CITY ORDINANCES

Is there a limit to the number of pets I'm allowed to have?

You are allowed a maximum of 3 dogs and 3 cats per dwelling.

Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)

Please get in touch with City of Victorville Animal Services at (760) 955-5089.

What species are required to be licensed?

The following species are required to be licensed: Dogs are mandatory and cats are voluntary.

Where can I find information about the pet licensing ordinance/bylaw?

Visit this page for information on licensing ordinances/bylaws.

DOCUMENT SUBMISSION

Where can I obtain a copy of my pet’s rabies or spay/neuter document?

If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:

  • The document provided is the right type of proof required.
  • Pet and pet owner account data matches your own.
  • The document is clear and legible.
My pet is medically rabies or spay/neuter exempt, what do I do?

You will need to complete the required paperwork and visit the City of Victorville Animal Care and Adoption Center in person to qualify for an exemption.

Why won't the system allow me to license without a new rabies document?

To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.

My pet is medically rabies exempt, what do I do?

You will need to complete the required paperwork and visit the City of Victorville Animal Care and Adoption Center in person to qualify for a rabies exemption.